What we collect
The contact form on this site asks for a name, an e-mail address, an optional phone number, a program choice, a time window and a message. You may include health details in that message; you do so voluntarily. We also store a hidden timestamp used only to slow automated posts, and we ignore a honeypot field that people never see.
In the studio we keep a paper journal: intake notes, load logs, sleep and pain lines, and letters you ask us to hold from a physician or physiotherapist. Those pages sit in a locked cabinet on Fort Street. They are coaching records, not a medical chart.
Why we hold it
Form details are used only to answer your enquiry and, if you book, to hold a slot in the diary. Journal pages are used to write and revise your block. We do not sell this information, we do not rent it, and we do not use it to advertise to other people. We do not run analytics cookies; see the cookie note for the small preference stored in your browser.
How long we keep it
Enquiry messages are kept for 24 months from the date we receive them, then deleted from the mailbox we use to reply. Paper journal pages for an active client stay for the life of the roster place. When you leave the forty-client list we keep the pages for 24 months in case you return, then we shred them. You can ask for earlier deletion at any time.
Who sees it
Coaching staff on the floor see the journal. Technically, the website and mailbox sit on shared hosting and a mail service in Canada; those providers can process the data as needed to keep the service running. We do not hand enquiry details to marketers. If you give written permission, we will send a short training summary to a physiotherapist or physician you name. Without that permission we do not contact them.
Health details
Anything you tell us about an injury, a medicine or a diagnosis is given by you, for coaching. We store it in the paper journal under lock. Fitandfocusedlife provides fitness coaching, not medical care. We are not a health authority and we do not submit claims to insurers. Talk to your physician before a new training program.
Your rights
You may ask what we hold, ask for a copy, or ask us to correct or delete it. Write to [email protected] from the address we have on file. We will answer within ten business days. PIPEDA and British Columbia’s Personal Information Protection Act (PIPA) apply to this studio. This page does not list registration numbers; the studio is identified by name, address, telephone and e-mail only.